Welcome to the Refund Policy of XMD Tecnologia

Hello, we are Silva and Vidal Tecnologia LTDA (CNPJ: 09.394.478/0001-18), located at Rua B2, Quadra 04, Lote 07, Parque das Brisas 1, Caldas Novas – Goiás, ZIP Code 75.687-512, and welcome to our privacy policy, which applies to XMD Tecnologia, a Marketplace operated by us. This policy outlines how we handle your personal information if you are a user of XMD Tecnologia or a visitor to our website.

Collection of Personal Information

We collect certain personal information about visitors and users of XMD Tecnologia.

The most common types of information we collect include things like: usernames, member names, email addresses, IP addresses, other contact details, responses to surveys, blogs, photos, payment information, transaction information, tax information, support inquiries, forum comments (if applicable), content you direct us to make available on our website (such as item descriptions), your actions on our website (including selections or entries on items), and web and email analytics data. We will also collect personal information from job applicants (such as your resume, application form itself, cover letter, and interview notes).

How We Collect Personal Information

We collect personal information directly when you provide it to us, automatically as you browse XMD Tecnologia, or through other people when you use services associated with XMD Tecnologia.

We collect your personal information when you provide it to us by registering as a member and purchasing or providing items or services on our website, subscribing to a newsletter, email list, providing feedback, participating in a contest, filling out a survey, or sending us a communication.

Use of Personal Information

We will use your personal information to:

Fulfill a contract or take steps related to a contract: in particular, by facilitating and processing transactions that occur on XMD Tecnologia, such as when you purchase an item from our marketplace.

When necessary for purposes that are in our legitimate interests or the legitimate interests of third parties. These interests include:

Operating XMD Tecnologia;

Providing you with the services described on XMD Tecnologia;

Verifying your identity when you log in to any of our Sites;

Responding to support tickets and facilitating the resolution of any disputes;

Keeping you updated with operational news and information about our website and services, such as notifying you about changes to our website, downtime, or security updates;

Conducting technical analyses to determine how to improve XMD Tecnologia and the services we offer;

Monitoring activity on XMD Tecnologia, such as identifying potential fraudulent activities and ensuring compliance with the applicable terms of use for XMD Tecnologia;

Managing our relationship with you by responding to your comments or inquiries submitted to us on XMD Tecnologia or asking for your feedback or if you want to participate in a survey;

Managing our legal and operational affairs (including managing content-related risks and fraud issues);

Training XMD Tecnologia staff on how to better serve our user community;

Improving our products and services;

Providing general administrative functions and activities;

Verifying your identity by comparing a selfie taken by you with your identification document using facial recognition technology (as necessary for the establishment, exercise, or defense of legal claims);

Processing your job application for XMD Tecnologia; and

Using data analytics to measure the effectiveness of XMD Tecnologia advertising and improve the optimization of our products and services (through data analytics tools).

Disclosure of Personal Information

We will disclose personal information to the following recipients:

XMD Tecnologia group companies located in Australia, Mexico, and the United States;

If applicable, authors of any items or services made available to you, so they can facilitate support and license validation, which may be located in any of the countries where our products are available;

Subcontractors and service providers who assist us in the ways we use personal information (as described above);

Our professional advisors (lawyers, accountants, financial advisors, etc.);

Regulators and government authorities in relation to our compliance procedures and obligations;

A buyer or potential buyer of all or part of our assets or our business, and their professional advisors, in the context of the purchase;

A third party to respond to requests related to a suspected or alleged criminal investigation or illegal activity;

A third party to enforce or defend our rights, or to address financial or reputation risks;

A rights holder in relation to a claim of intellectual property infringement or any other violation; and

Other recipients, when authorized or required by law or government requests, courts of justice, or law enforcement authorities.

Storage and Security of Personal Information

We store personal information on secure servers managed by us and our service providers, and occasionally in physical files maintained in a secure location in Australia, Ireland, Mexico, and the United States. The personal information we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption, when appropriate.

Your Access and Control Rights

You have the right to access some of the personal information we collect about you by logging into your account. You also have the right to request access to other personal information we hold about you and to request corrections to any errors in that data. You can also terminate your account on XMD Tecnologia at any time. To make a request for access or correction, please contact our privacy officer using the contact details at the end of this policy.

Marketing Choices

Where we have your consent to do so (for example, if you have signed up for one of our email lists or indicated that you are interested in receiving offers or information from us), we will send marketing communications by email about products and services we think may be of interest to you. You can "unsubscribe" from these communications if you prefer not to receive them in the future, using the "unsubscribe" option provided in the communication itself.

You also have choices related to cookies. By modifying your browser preferences, you can choose to accept all cookies, be notified when a cookie is set, or reject all cookies. If you choose to reject cookies, some parts of XMD Tecnologia may not function properly.

Cookies and Web Analytics

When you visit XMD Tecnologia, there are specific pieces of information that are recorded, usually anonymous information that does not reveal your identity. If you are logged into your account, some of this information may be associated with your account. We are talking about the following types of details:

Your IP address or the IP address of the proxy server;

• The domain name you requested;

• The name of your Internet service provider, which is sometimes captured, depending on your ISP connection configuration;

• The date and time of your visit to the site;

• The duration of your session;

• The pages you accessed;

• The number of times you access our site in any given month;

• The URL of the file you look at and information related to it;

• The site that referred you to our site;

• The operating system your computer uses; and

• The technical capabilities of your web browser.

Occasionally, we will use third-party advertising companies to serve ads based on previous visits to XMD Tecnologia. For example, if you visit XMD Tecnologia, you may see an ad for our products and services when you visit a different website. Read more about your options in our cookie policy.

Information about Children

XMD Tecnologia is not suitable for children under 16 years of age, so if you are under 16, we ask that you do not use XMD Tecnologia or provide us with your personal information. If you are between 16 and 18 years old, you may browse XMD Tecnologia, but you will need the supervision of a parent or guardian to become a registered user. It is the responsibility of parents or guardians to monitor their children's use of XMD Tecnologia.

Information You Make Publicly Available or Provide to Third Parties

If you make your personal information available to other people, we cannot control or accept liability for how they will use or manage that data. There are several ways you can provide information to other people, such as when you post a public message in a forum topic, share information through social networks, or contact another user (such as a third-party author) either through XMD Tecnologia or directly via email. Before making your information publicly available or providing it to anyone else, think carefully. If you are sharing information through another website, check that site's privacy policy to understand its information management practices, as this privacy policy will not apply.

How You Can Manage or Delete Your Personal Information

We retain your personal information for as long as necessary to provide services to you and others, and to comply with our legal obligations. If you no longer wish for us to use your personal information or provide XMD Tecnologia services, you may request that we delete your personal information and close your account on XMD Tecnologia by contacting our privacy officer in writing at the address provided below.

Maintenance of this Policy

We will need to change this policy from time to time to ensure that it remains up to date with the latest legal requirements and any changes in our privacy management practices. When we make changes to the policy, we will ensure to notify you of these changes, when necessary. A copy of the latest version of this policy will always be available on this page.

How You Can Contact Us

If you have any questions about our privacy practices or how we manage your personal information, please contact our privacy officer in writing at the following address: Rua B2, Quadra 04, Lote 07, Parque das Brisas 1, Caldas Novas – Goiás, ZIP Code 75.687-512, Brazil, or by email at [email protected].

If you wish to report a security vulnerability in a product or item from XMD Tecnologia for sale, visit our Helpful Hacker Program page.

We are very happy that you have reached the end of the privacy policy, as knowing this information is the best way to understand how your personal information is used and how to manage it as best as possible! If you are a user or visitor in the European Economic Area, these rights also apply to you. In accordance with applicable EU data protection legislation (including the General Data Protection Regulation 2016/679 – GDPR), we are a 'data controller' of your personal information.